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As a Which Trusted Trader, We have to abide by their terms and regulations.  Part of those terms and regulations are to have a COMPLAINTS POLICY in place. 


We always endeavour to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as possible, please read our complaints procedure below. 


We ask kindly that once work has been completed or as soon as possible after the completion of the works, please inspect it to ensure everything has been carried out to our usual high standards.  In the unlikely event there is anything you are not completely satisfied with, then please contact us as soon as you can in order that we can rectify any problems as soon as possible.


Either call us on 01737 223 523, or write to us at 40 Kingsley Road, Horley, Surrey, RH6 8HR, or email us at and we aim to respond within 21 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised’. 


A. Dansie Roofing Ltd, is proudly registered, monitored and vetted by these bodies:

Buy With Confidence Member
Which Trusted Trader Member
Trading Standards Member
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